The Voice Advantage Terms and Conditions

Effective date: [DATE] The Voice Advantage is provided by Captivate the Room, doing business as Captivate the Room (“we,” “us,” or “our”). Contact: tracy@captivatetheroom.com and [BUSINESS MAILING ADDRESS]. These terms apply to your membership purchase or trial enrollment.

Membership experience

The Voice Advantage is an educational membership with recorded teaching, actionable steps, and a membership library. The library includes the 7 Day Quickstart, its companion journal, an overview of Psychology of the Voice®, the Connect, Command, Convert mini course, and the first teaching and field work. New teaching, action steps, and selected vault trainings are added each month while your membership is active. Members may submit a video for consideration for an audit; Tracy selects three members’ videos each month. A personal audit is not guaranteed. Live calls and individual coaching are not included.

Monthly membership

The monthly price is $35, plus any applicable taxes disclosed at checkout. Payment is collected upon enrollment. Your membership automatically renews at $35 each month until canceled. Your receipt will state your next billing date. If a billing date does not exist in a particular month, the payment platform will use its disclosed billing-date convention.

Thirty day free trial

The free trial requires payment details and costs $0 at enrollment. Your checkout and confirmation will identify the exact trial end and first billing date. Unless you cancel before the disclosed trial end, your payment method will be charged $35 at conversion and monthly thereafter until canceled. We will send a reminder before your trial converts. Cancellation during the trial prevents the first membership charge; access continues until the scheduled trial end. Trial eligibility: [CONFIRM WHETHER LIMITED TO ONE TRIAL PER NEW MEMBER].

Annual membership

The annual price is $350, plus any applicable taxes disclosed at checkout, for twelve months of access. Compared with twelve $35 monthly payments totaling $420, this saves $70. Annual renewal policy: [SELECT ONE: The membership expires after twelve months unless you actively purchase another year. OR The membership automatically renews at $350 every twelve months until canceled, with advance renewal notices as required by applicable law.]

Immediate annual upgrade

If offered immediately after a $35 monthly purchase, the annual upgrade credits that $35 payment toward the $350 annual total. An additional $315 is charged only when you affirmatively accept the upgrade. Your annual term begins on the original enrollment date. The upgrade replaces the monthly plan, and future monthly charges are stopped. Other upgrades, if offered, will disclose their separate credit and billing terms before purchase.

Cancellation and access

Cancel online at [DIRECT CANCELLATION LINK OR EXACT ACCOUNT STEPS]. You do not need to attend a call or accept another offer to cancel. If you cannot access the cancellation option, contact tracy@captivatetheroom.com; a timely cancellation request received before the billing deadline will be honored even if processed later. We will send confirmation. Monthly cancellation stops future renewals; access continues through the current paid period. Annual cancellation, if annual renewal is selected, stops the next annual renewal; access continues through the paid annual term. Trial cancellation follows the trial terms above.

Refund policy

[SELECT AND COMPLETE BEFORE PUBLISHING: State whether paid membership charges are refundable, any request deadline, and how to request a refund. Clarify how the policy applies to trial conversion and the combined $350 annual upgrade purchase.] Nothing in this policy limits rights or remedies that cannot be waived under applicable law. Duplicate, unauthorized, or incorrect charges should be reported to tracy@captivatetheroom.com for review and correction.

Payment authorization and failed payments

By affirmatively accepting the recurring-payment disclosure at checkout, you authorize the charges for the selected plan. Payment details are handled through our payment provider. If a payment fails, we may contact you to update your payment method and may suspend access until payment is resolved. Contact us promptly about billing errors.

Personal use of the materials

Membership access is for your individual use. Do not share your login, resell access, redistribute recordings or materials, or use the membership to teach or certify others in Tracy Goodwin’s methodology. You may apply the practices to your own communication, including in your business. This membership grants no practitioner certification or license to teach, audit clients, or represent yourself as authorized to deliver Psychology of the Voice®.

Intellectual property

Tracy Goodwin and the applicable rights holders retain ownership of the teaching, recordings, methodology, and program materials, including Psychology of the Voice®, Voice Masks®, and Voice Stories®. Your purchase provides limited personal access during your membership, not ownership of the materials.

Educational scope and results

The membership provides education and practice in communication and voice awareness. It is not medical or mental-health treatment. Results depend on your practice and circumstances. No particular sales, engagement, income, or relationship outcome is promised. Examples and testimonials illustrate individual experiences and are not guarantees.

Privacy and recordings

Your baseline and practice recordings are for your own use and are not required submissions. Submission for a selected monthly video audit is optional. An audit submission does not authorize public use of your recording or testimonial. Any sharing of an audit with other members or for marketing requires separate permission describing the use. We handle enrollment and account information under our Privacy Policy at [PRIVACY POLICY LINK].

Changes and interruptions

We may update the teaching format while continuing the core membership experience described at purchase. We will give advance notice of material changes to subscription terms or pricing and obtain consent where required. Changes will not be applied retroactively to completed purchases. Contact tracy@captivatetheroom.com about access problems. If we discontinue a paid membership before its paid access term ends, we will address unused paid access through an appropriate refund or other remedy consistent with applicable law.

Applicable rights and questions

These terms do not exclude rights or remedies that applicable law requires. Contact tracy@captivatetheroom.com with membership or billing questions. Any governing-law, dispute-resolution, or liability provisions should be added only after legal review for the jurisdictions where the membership will be sold.